terms + care


returns & exchange policy

Thank you so much for your kollector purchase.

Items may be exchanged within 14 days of the date of purchase or delivery. Items may only be returned with a valid proof of purchase and must be unworn and accompanied by the original packaging. Exchanges can be made with other in stock items or a credit note of the same value (less postage if applicable).

Should you wish to exchange an item please follow these steps:

1. Contact us via email at hello@kollector.com.au within 14 days of the date of purchase.

2. Return your item/s, unworn and in original packaging to:

kollector returns : 2 Cecil Rd, Newport, NSW 2106                                              

Please ensure your item/s are securely packaged as kollector does not accept responsibility for items damaged or lost in transit. Exchange items are posted at expense of buyer.

refunds

kollector does not offer refunds for change of mind purcheses. Refunds will only be issued for items that have been assessed by our jeweller and deemed faulty.

manufacturing faults

We pride ourselves on quality with our craftsmanship. Any manufacturing faults will be repaired at no cost within one month of the purchase date. Repairs after this date may incur a fee.

Manufacturing faults do not include general wear and tear; broken chains, bent or misshapen pendants or discolouration.

If you have an item which you believe to be faulty please contact us via email at hello@kollector.com.au

 

care information guide

We recommend removing jewellery before bathing or swimming to prevent discolouration. Never tug or pull on your kollector piece, always make sure your child does not put their jewelley in their mouth.

 

liability policy

kollector will not be held liable for any direct, indirect, special incidental or consequential damages or injuries arising from use of any items bought from this site (whether intact or damaged).

Always supervise your child while wearing our jewellery. Always remove jewellery before letting your child sleep.

We recommend our jewellery pieces to be worn by children ages 3 years and over.

Our pieces can be sharp or harmful if swallowed. We take special care to ensure we make and deliver quality pieces. However, if an item does break it may increase the current risk of choking hazard or other injury. Please remove any damaged items from children reach.